1. Introduction
Welcome to Whittle & Grain. These Terms & Conditions apply to all purchases of our handmade wooden toys. By placing an order, you agree to these terms. We take pride in our crafting process and want to ensure a clear, straightforward experience for every customer who brings our creations into their home.
2. Our Wooden Toy Range
Because every piece is shaped and finished by hand, slight variations in wood grain, color, and size are natural. These characteristics are not defects; they are the mark of authentic artisanal craftsmanship. We ensure all toys meet strict safety and durability standards before they leave our workshop.
- All materials used are natural, child-safe, and non-toxic.
- Product images are representative; your actual piece will have its own unique wood grain.
- Availability of certain wood types may vary depending on responsible sourcing schedules.
3. Custom Orders
Personalization is a core part of our story. When you request custom carvings or personalized details, we begin the crafting process specifically for you.
- Custom orders cannot be canceled once carving has begun.
- Please verify all personalized spellings and details carefully during checkout.
- Estimated completion times for custom toys will be provided upon order confirmation.
4. Returns & Replacements
We want you to be entirely happy with your Whittle & Grain purchase. Standard items from our collection can be returned within 14 days of receipt, provided they are in unused condition. Due to their unique nature, custom and personalized toys are non-refundable unless there is a clear error or structural defect from our workshop.
Contact Information
If you have any questions regarding these terms, our crafting process, or a specific order, please reach out to us using the details below.